Frequently Asked Questions
Everything you need to know about shopping at The RiverLane.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Since we curate collections from various designers, we recommend checking the specific measurements listed to ensure the perfect fit.
What is your return policy for seasonal collections?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number. Standard shipping usually takes 3-5 business days.
Do you offer international shipping?
Yes, The RiverLane ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
How should I care for my RiverLane garments?
To maintain the longevity of our premium fabrics, we recommend following the specific care label instructions found inside each garment. Most of our delicate pieces prefer professional dry cleaning or hand washing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.